Privacy Policy

This privacy policy sets out how Make It York uses and protects any information that you give Make It York when you use this website.

Make It York is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Make It York may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By using our website, you’re agreeing to be bound by this Policy. This policy is effective from 4 April 2018.

Who are we?

Make It York is the city’s Destination Management Organisation. Our purpose is to develop and promote York – nationally and internationally – as an attractive and vibrant place to live, visit, study, work and do business. We carry out our activities under two brands. These are Make It York and Visit York. Our main areas of work include tourism marketing (Visit York), Science and Innovation support,  city centre management, events and festivals, business support and inward investment.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of our newsletters. We will also collect information from you when you use any of our products and services or receive support from us.

What information we collect

The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. If you make a payment for services or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

What we do with the information

We use this information to understand your needs and provide you with a better service. We may use your information for the following reasons:

  • Internal record keeping.
  • To improve our products and services or notify you of any changes
  • To customise the website according to your interests.
  • To periodically send you communications, which you have requested, and that may be of interest to you. These may include information about our associated companies goods and services, campaigns activities, and promotions.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • To process a grant or job application.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Marketing – Your choices

We would like to send you information about our products and services which may be of interest to you. You have a choice about whether or not you wish to receive information from us and we will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind (opt-out) at any time.  You can also change your marketing preferences at any time by contacting us by writing to or emailing us. 

How we use cookies

Like many other websites, Make It York’s websites use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit or Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Who has access to your information?

Your information will be used for the purposes of Make It York and our sub-brands only.

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not share your information with third parties for marketing purposes.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or write to us at: 21 Parliament Street, York YO1 8SG. Alternatively, you can telephone 01904 554455.

You have the right to ask for a copy of the information Make It York hold about you. If you would like a copy of the information held on you please write to:

Make It York
21 Parliament Street, York YO1 8SG, United Kingdom
Telephone: 01904 909487

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