We know it’s a challenge running a business and it’s very typical to hear business owners/managers saying:
– I am frustrated as my team do not deliver to the standards we set
– I am concerned as we need to retain and gain more customers
– I am anxious as we need to make more money, but we are failing to convert a good business enquiry, and/or we are failing to increase the average transaction spend
We love working with local businesses to help them to motivate the team, gain a real understanding of what customers see, feel and hear, and put in place a plan to embed positive behaviours in people, deliver a great customer experience and sell more.