Would you like to help to provide a friendly and professional welcome to York’s 9.4 million annual visitors? If the answer is yes, we would love to hear from you. 

Main Duties

Visitor Information Centre Tasks: 

• Providing Information: Answering visitor queries both in person and over the phone about local attractions, events, activities, transportation, accommodation, and other relevant information.  

• Customer Service: Offering a friendly and helpful service to customers, including the sale of souvenirs 

• Promoting the VIC: Actively promoting the VIC and its services to customers.  

• Simple Surveys: undertaking simple surveys in the VIC 

• Researching Information: Gathering information about local attractions, events, and other relevant resources.  

• Maintaining the Centre: Ensuring the VIC is tidy, well-organized, and welcoming.  

Event Support Tasks: 

• Festival and Major Event Assistance: Helping with event setup and managing event flow. 

• Member Event Assistance: undertaking registration at member events and providing general information and signposting for participants. 

• Signposting Visitors: signposting visitors to activities and facilities during events and directing visitors to specific attractions. 

• Distribution of Materials: Distributing event programs, maps, and other relevant materials, in and around York City Centre. 

• Simple Surveys: undertaking simple surveys, at events and festivals. 

• Crowd Control and Traffic Management: Assisting with managing crowds and traffic flow, particularly at busy events.  

• Health and Safety:  undertaking visual checks and identifying potential hazards which should be escalated to the Event Manager/Health and Safety Officer for them to action and rectify. 

Skills and Experience Required

• Customer Service Skills: A friendly and helpful personality is essential.  

• Communication Skills: Ability to communicate clearly and effectively with customers.  

• Knowledge of the Local Area: Familiarity with local attractions, events, and services.  

• Organisational Skills: Ability to keep track of event details and manage tasks effectively.  

• Enthusiasm: A willingness to share information and promote MIY and its services.  

• Flexibility: Ability to adapt to changing event schedules and locations. 

Benefits and How to Apply

In return for your commitment to becoming a volunteer, we will offer you full training and entry to attractions in and around York. You will also be invited to a range of Visit York / Make It York events throughout the year.

If you are interested in applying to become a volunteer, please complete and submit the form below: